7月31日在Chemist Warehouse 下了一单,也已经在澳转运作了入库预报了。可是一个礼拜多了,CW就是不发货。7月5日给我了封邮件说其中有一件缺货,让我选择是砍单发货还是继续等待,我选择了砍单发货了。可是到今天还是没有任何进展。今天又邮件问他们能不能尽快发货,还是跟我说因为缺货,可是我明明已经选了砍单发货了,还操作了两次,他们官网也显示说已经收到我的反馈。可是为什么到现在还是没有任何消息呢?
又遇到过同样问题的亲吗?要怎么办?
Dear wing ,
Unfortunately your order has been slightly delayed due to unexpected shortage of the below item(s).
1 of 1 B.Box Bowl Plus Straw Strawberry Shake ($12.99 ea)
Because we use several suppliers, unfortunately we are unable to provide an expected arrival time of your missing product(s). To ensure that your order arrives in a time frame which is convenient to you please choose from one of the following options:
Refund missing items and send rest of order immediately
OR
Keep order on hold until stock arrives
下面是我选了砍单发货后得到的信息:
Thanks wing!
We have already received the refund request for this order.
We apologise for any inconvenience this may have caused and once again thank you for choosing to shop with Chemist Warehouse.